Privacy Policy
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Privacy Policy
Last Updated: 20 October 2026
1. Introduction
Welcome to S-Tech Systems & Services (“S-Tech”, “we”, “our” or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website, https://stechsystems.com/.
This Privacy Policy explains how we collect, use, store and disclose your information when you browse our website, purchase products, submit an enquiry, request a quotation or contact us regarding our CCTV cameras, security products, installation services and related solutions.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it as appropriate.
2. Information We Collect
We may collect the following categories of information when you interact with our website.
A. Personal Information
When you place an order, create an account or submit a contact form, we may collect:
Full name
Email address
Phone number
Billing and shipping address
Account login details
Information included in your enquiries or messages
B. Order and Transaction Information
When you purchase products from our online store, we may collect information relating to your order, including products purchased, quantities, order number, delivery details, payment status and transaction references.
Payments may be processed by third-party payment service providers. We do not intend to store complete payment card details on our website. Payment information is handled according to the relevant payment provider’s policies and security procedures.
C. Technical Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, referring URLs and website usage information.
D. Communication and Service Information
If you contact us for CCTV installation, building security solutions, factory security solutions, technical support or product recommendations, we may collect the information you voluntarily provide to help us respond to your request.
3. How We Use Your Information
We may use the information collected for the following purposes:
To process, confirm and fulfil product orders.
To manage payments, shipping, delivery and returns.
To create and maintain customer accounts.
To respond to enquiries and quotation requests.
To recommend suitable CCTV and security products.
To coordinate installation, maintenance or technical support where requested.
To send order confirmations, invoices, delivery updates and service communications.
To improve our website, products and customer experience.
To detect fraudulent transactions, prevent misuse and maintain website security.
To comply with applicable legal, tax, accounting and regulatory requirements.
To send promotional communications where permitted by applicable law and, where required, with your consent.
You may opt out of promotional emails by following the unsubscribe instructions provided in those communications or contacting us directly.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain shopping cart sessions, remember preferences, support customer login, improve website functionality and understand how visitors use our website.
Third-party services, such as analytics tools or payment providers, may also use cookies or similar technologies where enabled.
You can manage cookies through your browser settings. Disabling certain cookies may affect features such as the shopping cart, checkout or customer account functionality.
Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.
5. Online Store, Orders and Payments
Our website uses WooCommerce to manage products, shopping carts, customer accounts, orders and checkout functionality.
Payment Processing Through Razorpay
We use Razorpay as our third-party payment gateway to facilitate online payments on our website. Customers may be able to pay using payment methods supported by Razorpay, subject to availability and the payment options enabled at checkout.
When you make a payment, certain information, such as your name, email address, phone number, billing details, order amount and transaction-related information, may be shared with Razorpay as necessary to process and verify the transaction, prevent fraudulent activity and comply with applicable legal requirements.
Payment credentials, including card details and other sensitive payment information, are handled in accordance with Razorpay’s applicable security procedures and privacy policy. S-Tech does not intend to store complete payment card details on its website.
Your payment may also be subject to Razorpay’s terms, conditions and privacy practices. We encourage you to review Razorpay’s Privacy Policy for more information about how it processes personal information.
For payment-related issues, refunds or transaction enquiries, you may contact S-Tech Systems & Services using the contact details provided in this Privacy Policy. We may coordinate with Razorpay where necessary to investigate or resolve payment-related issues.
Orders will be processed according to the payment status confirmed by the payment gateway and our applicable order fulfilment procedures.
6. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted third parties where reasonably necessary to operate our business and provide our services, including:
Payment providers: Razorpay may process relevant customer and transaction information to facilitate online payments, verify transactions and help prevent fraudulent activity.
Shipping and delivery partners: To deliver products and provide tracking information.
Website hosting and technology providers: To maintain website operations, security and performance.
Communication and support providers: To respond to enquiries and provide requested services.
Professional advisers: Such as accountants, auditors or legal advisers where necessary.
Government and regulatory authorities: Where disclosure is required by applicable law or a lawful request.
We aim to limit the information shared to what is reasonably necessary for the relevant purpose. Third-party providers may process information according to their own applicable privacy policies and contractual obligations.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing services, resolving disputes, maintaining business records and complying with legal obligations. Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it, anonymize it or securely dispose of it, subject to applicable law.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should use strong passwords, protect your login credentials and notify us if you suspect unauthorized access to your account.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a concern or submit a privacy-related complaint.
To exercise these rights, contact us using the details provided in the Contact Us section. We may need to verify your identity before acting on a request.
Certain information may need to be retained where required by law or necessary to complete a transaction, resolve a dispute or protect legitimate business interests.
10. Third-Party Websites
Our website may contain links to third-party websites, payment platforms, manufacturers or other external services.
We do not control the privacy practices, content or security of those third-party websites. Visiting an external website is subject to its own terms and privacy policy.
We encourage you to review the applicable policies before providing personal information to any third party.
11. Children's Privacy
Our website and online store are intended for general customers and businesses and are not directed specifically at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.
12. Privacy and Security Camera Services
S-Tech supplies CCTV cameras and related security equipment and may provide installation or related services.
Customers are responsible for ensuring that their use of CCTV cameras, audio recording, video monitoring and other surveillance equipment complies with applicable privacy, data protection and surveillance laws.
Unless expressly agreed in writing, purchasing or installing equipment does not mean that S-Tech operates, continuously monitors or stores the customer’s surveillance footage. Any additional monitoring, remote access or storage service will depend on the specific arrangement agreed with the customer.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services or applicable legal requirements.
Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
14. Contact Us
If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
S-Tech Systems & Services
Address: Shop No. 7, Siddiquie Shopping Center, Siddiquie Baugh, Kismat Colony, Kausa, Mumbra – 400612, Maharashtra, India
Phone: +91 99305 55471 / +91 90043 03456
Email: stechsystems20@gmail.com
Website: https://stechsystems.com
We will review privacy-related requests and respond in accordance with applicable law.