1. Introduction

S-Tech Systems & Services (“S-Tech”, “we”, “our” or “us”) aims to deliver your orders safely and efficiently. This Shipping Policy explains how we process, dispatch and deliver products purchased through our website, https://stechsystems.com/.

This policy applies to orders placed through our online store for CCTV cameras and other available security products.

2. Shipping Locations

We aim to deliver orders to serviceable locations within India, subject to courier availability and delivery restrictions.

Delivery availability may vary depending on your PIN code, the product ordered and our shipping partners’ service coverage.

If delivery is unavailable to your location, we will inform you where reasonably possible and discuss the available options.

3. Order Processing Time

Orders are processed after successful payment verification and confirmation of product availability.

• Orders are generally processed within 1–3 business days.

• Orders placed on Sundays, public holidays or outside business hours may be processed on the next business day.

• Orders requiring additional stock verification may take longer to process.

Order processing time is separate from transit time.

4. Estimated Delivery Time

Estimated delivery is 3–7 business days after dispatch for serviceable locations within India.

Delivery to remote areas or locations with limited courier coverage may take longer. These timelines are estimates and may be affected by courier operations, weather conditions, public holidays, logistical disruptions or other circumstances beyond our reasonable control.

Where a specific delivery estimate is provided at checkout or in your order confirmation, please refer to that information.

We will make reasonable efforts to communicate significant delivery delays. Nothing in this section limits any delivery-related rights available to customers under applicable law.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout or communicated before order confirmation.

Shipping charges may vary depending on the delivery location, package size, weight and delivery service.

Any free-shipping offer will be subject to the conditions specified in the relevant offer.

6. Payment and Order Dispatch

S-Tech accepts online payments through Razorpay and the payment methods enabled at checkout.

Cash on Delivery (COD) is not available.

Orders will generally be processed for dispatch after the payment status has been verified and product availability confirmed. A pending, failed or unverified payment may delay order processing.

Please refer to our Terms & Conditions and Privacy Policy for additional information about online payments and the handling of customer information.

7. Order Tracking

Where tracking facilities are available, shipment tracking information will be shared through the contact details provided with your order.

Tracking updates may take some time to appear after dispatch. Customers may use the available tracking information to check shipment progress.

For assistance with a delayed shipment, please contact our support team with your order number.

8. Incorrect Address and Failed Delivery

Customers are responsible for providing accurate and complete shipping information, including the recipient’s name, phone number, address and PIN code.

Delivery may be delayed or unsuccessful if the address is incomplete, the recipient is unavailable or the courier cannot access the delivery location.

If a shipment is returned to us because of incorrect address details or repeated failed delivery attempts, we may contact you to arrange the next steps. Additional shipping charges may apply where permitted by applicable law and communicated to you in advance.

9. Damaged, Missing or Incorrect Products

Please inspect your package and its contents upon delivery.

If your order arrives damaged, contains an incorrect product or has missing items, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number, a description of the issue and clear photographs or an unboxing video, if available, to help us investigate the matter.

We will review the claim and arrange an appropriate resolution in accordance with our Return and Refund Policy, applicable warranty terms and consumer-protection laws.

The suggested reporting timeframe does not automatically invalidate a legitimate claim or override any rights available under applicable law.

10. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, please contact us so that we can check its status with the shipping partner.

Where a shipment is confirmed lost or cannot be delivered, we will review the circumstances and communicate an appropriate resolution in accordance with applicable law.

11. Contact Us

For shipping, tracking or delivery-related enquiries, please contact:

S-Tech Systems & Services

Address: Shop No. 7, Siddiquie Shopping Center, Siddiquie Baugh, Kismat Colony, Kausa, Mumbra – 400612, Maharashtra, India

Phone: +91 99305 55471 / +91 90043 03456

Email: stechsystems20@gmail.com

Website: https://stechsystems.com/

Please include your order number in order-related communications so that we can assist you efficiently.