1. Introduction

This Return, Cancellation and Refund Policy applies to purchases made through the online store of S-Tech Systems & Services (“S-Tech”, “we”, “our” or “us”) at https://stechsystems.com/.

We aim to provide customers with reliable CCTV cameras and security products. This policy explains how to request a return, replacement, cancellation or refund if a problem arises with an order.

Nothing in this policy is intended to exclude or limit any consumer rights or remedies available under applicable law.

2. Return Request Window

Customers should contact us to request a return or replacement within 7 days of delivery.

All requests will be reviewed based on the reason for return, product condition, order details and applicable legal requirements.

This standard request window does not override any longer period, warranty entitlement or remedy required by applicable law.

3. Eligible Return and Replacement Requests

Return or replacement requests may be considered in the following circumstances:

• The product delivered is damaged or defective.

• The product received is different from the product ordered.

• An item or accessory included in the order is missing.

• The product has a verified issue covered by applicable return or warranty terms.

• A return is otherwise approved by S-Tech or required by applicable law.

For a change-of-mind request, the product should generally be unused, uninstalled, unactivated and in its original condition and packaging, with all accessories, manuals, serial numbers and proof of purchase, where applicable.

Change-of-mind requests will be reviewed individually. Approval is not automatic and will depend on product condition, the nature of the product and applicable law.

4. Products Not Normally Eligible for Change-of-Mind Returns

Subject to applicable law and any express return commitment, change-of-mind returns may not be accepted for products that:

• Have been installed, activated, modified or used.

• Have been damaged after delivery due to misuse, improper installation or mishandling.

• Are missing essential accessories, packaging or components supplied with the order.

• Have been damaged through unauthorised repair or modification.

These conditions do not exclude legitimate claims involving defective, damaged, incorrect or misrepresented products, or any other remedies available under applicable law.

Manufacturer warranty coverage, where applicable, will be handled according to the relevant warranty terms.

5. Reporting Damaged, Defective or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective or incorrect product, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number.

• The product name and model.

• A description of the problem.

• Clear photographs or videos showing the product and packaging, if available.

• Any other information reasonably needed to assess the claim.

We may request additional information or arrange an inspection to determine the appropriate resolution.

A claim will be assessed fairly. The absence of an unboxing video alone will not automatically invalidate a legitimate claim.

6. How to Request a Return or Replacement

To initiate a return or replacement:

1. Contact us using the details in the Contact Us section.

2. Provide your order number and reason for the request.

3. Share supporting information where reasonably necessary.

4. Wait for our instructions before shipping the product back.

5. Pack the product securely and include the required accessories and documentation.

We will review your request and communicate the next steps, including any applicable inspection or return-shipping arrangements.

Unauthorised returns may take longer to process because the order and product condition may need additional verification.

7. Return Shipping Charges

If a return is approved because a product is defective, damaged on arrival, incorrect or otherwise qualifies for a remedy under applicable law, S-Tech will arrange or communicate an appropriate return-shipping solution.

For an approved change-of-mind return, the customer may be responsible for return shipping charges where this is permitted by applicable law and has been communicated before the return is arranged.

We will communicate any applicable charges before proceeding.

8. Refund Eligibility

Refunds may be considered where:

• An order is cancelled and qualifies for a refund.

• A paid order cannot be fulfilled because the product is unavailable.

• A product is returned and the return is approved.

• A product is confirmed defective or incorrect and a refund is the appropriate resolution.

• A refund is otherwise required under applicable law.

Depending on the circumstances, the appropriate remedy may be a replacement, repair, refund or another resolution, subject to applicable law and the relevant warranty terms.

9. Refund Processing Through Razorpay

S-Tech uses Razorpay to facilitate online payments through the payment methods enabled at checkout. Cash on Delivery is not available.

Once a refund is approved, we will initiate it through the applicable payment or refund process.

Refunds for Razorpay transactions will generally be initiated through the relevant payment gateway process. The time taken for the amount to appear in your account may depend on the payment method, bank, card issuer or payment provider.

We will communicate the refund status where reasonably possible. If the refund does not appear within the timeframe indicated by the payment provider, please contact us with your order number and transaction details.

S-Tech cannot guarantee the exact time a bank or payment provider will take to credit a refund after it has been initiated.

10. Failed or Duplicate Payments

If a payment fails but the amount is debited from your account, the payment provider or bank may automatically reverse the transaction.

If you believe you have been charged more than once for the same order, contact us with the relevant order and transaction references.

We will verify the transaction and coordinate with the payment provider where necessary to help resolve the issue.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible and provide your order number.

Cancellation requests received before dispatch may be easier to process. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

If a cancellation is approved after payment, any applicable refund will be processed according to this policy and applicable law.

S-Tech may also cancel an order if a product is unavailable, a material listing error occurs or a transaction cannot be verified. If payment has already been collected for an unfulfilled order, the applicable refund will be processed as required by law.

12. Warranty and Technical Issues

Some products may carry a manufacturer’s warranty. Warranty duration, coverage and claim procedures vary by product and manufacturer.

A product issue arising after delivery may require technical assessment to determine whether it is covered by the applicable warranty.

Damage caused by misuse, unauthorised modification, improper installation or other excluded circumstances may not be covered by a manufacturer’s warranty, subject to the applicable terms and law.

Please refer to the product listing or warranty documentation for the applicable details.

13. Refunds for Installation or Other Services

Installation, maintenance and other professional services may be subject to separate quotations, schedules and agreed service terms.

Refund or cancellation requests for these services will be assessed according to the agreed scope, work already performed, applicable cancellation terms and legal requirements.

Any applicable refund or deduction will be communicated to the customer.

14. Contact Us

For return, cancellation, replacement or refund requests, please contact:

S-Tech Systems & Services

Address: Shop No. 7, Siddiquie Shopping Center, Siddiquie Baugh, Kismat Colony, Kausa, Mumbra – 400612, Maharashtra, India

Phone: +91 99305 55471 / +91 90043 03456

Email: stechsystems20@gmail.com

Website: https://stechsystems.com/

Please include your order number in order-related communications so that we can assist you efficiently.